Shipping Policy

Last updated: August 18, 2026

Order processing

Most paid orders are prepared within 1–5 business days. Business days exclude weekends and public holidays. Verification, high order volume, product availability, or incomplete delivery information may extend processing. If a material delay affects your order, we will contact you by email.

Estimated transit

After dispatch, estimated transit is generally 7–20 business days. This range is an estimate rather than a guaranteed delivery date. Destination, carrier operations, customs review, severe weather, public holidays, and other events outside our reasonable control can cause delays.

Shipping charges

We use two shipping zones: United States and Canada, and Rest of World. Both zones use the same price-based rules. Orders from $0.00 through $44.99 qualify for Fast shipping at $5.99 USD. Orders of $45.00 USD or more qualify for Free shipping with no upper limit. The checkout calculation determines the qualifying order value, and the rate displayed before payment controls.

Tracking

When a shipment includes tracking, the number is sent to the checkout email after dispatch. Tracking can take several days to display the first carrier scan, and some destinations provide limited milestone updates.

Delivery information

Customers are responsible for entering a complete, accurate delivery destination and for monitoring tracking. Contact us immediately if an error is discovered. We cannot guarantee a change after fulfillment begins. If a parcel is returned because the information supplied was incomplete or inaccurate, additional shipping costs may apply before reshipment.

Customs, duties, and taxes

Unless checkout clearly states otherwise, the recipient is responsible for import duties, taxes, brokerage charges, and customs fees imposed by the destination. Customs authorities may delay or inspect a parcel. Refusing a parcel does not automatically qualify it for a full refund; actual return and import-related costs may be deducted where permitted.

Split shipments

An order may arrive in more than one parcel. Separate tracking information may be issued, and the parcels may arrive on different days without meaning that an item is missing.

Delayed, lost, or delivered-but-not-received parcels

Review the delivery area, household members, and carrier notice first. Then email us with the order number and tracking details. We will review available carrier information and, where appropriate, open an investigation. Carrier investigations can require additional time, and a replacement or refund is determined after the review.

For shipping support, email service@mavioria.com.